Contact support: open a ticket and get an answer in the app
Signed in, open Academy → Support and open a ticket; our team answers every ticket in the app and you get a bell notification. Add the reference of the transfer or receipt. Cannot sign in? E-mail support@vitocoin.com from the registered address.
- Sign in, open Academy → Support and tap "+ New ticket".
- Choose the topic (category), give a short subject and describe your issue; include the reference of the transfer or receipt you are asking about.
- Submit the ticket. Our team answers every ticket in the app, and the answer arrives as a bell notification.
- You can also open the topic from any help article: tap "Contact support" under the article and the ticket form opens with that article’s topic already selected.
- Cannot sign in? Support tickets need a signed-in account, so e-mail support@vitocoin.com from the address registered on the account.
Good to know
- Never send a password, PIN, 2FA code or private key — our team never asks for them.
- One ticket per question is quicker to answer; add your reference.
- Your tickets and our replies are in Academy → Support; the bell tells you when we answer.
Open Support
VitoCoin is a web app: turn on JavaScript to use it. A plain-text overview is at /llms.txt.